Privacy Policy

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This is the privacy notice of “Jenny Drysdale Physiotherapy”. In this document “we”, “our” or “us” refers to Jenny Drysdale Physiotherapy. 

Jenny Drysdale Physiotherapy is registered with the Information Commisioner’s Office under ref ZA537341.  Our registered address is 32 Back Loan, Milnathort, Kinross, KY13 9YJ, SCOTLAND.

jenny@jennydrysdalephysio.co.uk. 07493 518663. www.jennydrysdalephysio.co.uk. 

We are committed to ensuring all personal data obtained and held is done so with the utmost care and compliance with General Data Protection Regulations (GDPR) 2018.

 
Data Types and Grounds on Which Data is Processed

As a healthcare service we need to collect personal information about your health in order to create and maintain medical records and, thus, provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that, we would be unable to provide treatment.

When you contact us via the website we will collect your basic contact details: this allows us to process your enquiry as efficiently as possible. 

We also think that it is important to collect your contact details so that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. 

We will also collect the details of your GP practice – this is used only if contact with your GP is required in the interest of your care, and never without your prior knowledge or consent.

Different information types have different retention periods which we comply with. We have a legal obligation to retain your medical records for 8 years after your most recent appointment (or up until age 25, whichever is longer), but after this period you can ask us to delete your records if you so wish.  After 8 years (or age 25 if longer) we will dispose of your records.

How We Store Your Data

· On paper, in locked filing cabinets.

· Electronically on our computers. These are password protected.

· Online software “Cliniko” for diary, clinical records, accounts: https://www.cliniko.com/policies/privacy/

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· For email we use Office 365: https://privacy.microsoft.com/en-gb
 

Website

Our Website domain and website builder have been provided by GoDaddy.com

We do not collect any personal information from visitors to our website other than information that is knowingly given. Anonymous information is collected, such as the number of visitors to the website in a given period but is purely statistical and cannot be used to identify an individual user.

Who Controls the Data We Hold

Jenny Drysdale Physiotherapy will be the Data Controller for the information we gather from you, although ultimately it is the individual themselves who have control of the data, in line with an ‘Individuals Rights’ (unless exceptional legal jurisdiction applies). In the majority of cases Jenny Drysdale Physiotherapy employees will be the ‘data processors’, who collect, store, transfer and destroy the data, in line with appropriate guidelines or individuals expressed wishes (where applicable). This will only occur in line with the purpose for which the data is collected and will not be manipulated, transferred or destroyed without legal basis or an individual’s expressed wishes.

Third Party Sites

We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our site and recommend that you check the policy of each site you visit.

Third Party Disclosure

We will never pass any personal information to any third party outside of our organisation without your prior knowledge or consent.

Your Rights

You have a right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the minimum legal period has elapsed, you can also ask us to erase your records.

We want you to be completely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

If you feel that we are mishandling your personal data in some way, you have the right to complain. This should be done by email: jenny@jennydrysdalephysiotherapy.co.uk

If you are not satisfied with our response you have the right to raise the matter with the Information Commissioner’s Office: https://ico.org.uk/concerns/
 

Review of This Policy
 

This policy may be updated from time to time and thus the terms that apply to you are those posted on the day you visit this website
 

If you have any questions or concerns regarding our privacy policy, please get in touch.